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Call Before You Dig

Before you dig or excavate, dial 8-1-1 to reach your local One Call Center.

Nationwide 811 and Call Before You Dig programs are designed to promote public safety and increase public awareness for those working around buried underground utilities. When you call 811, your call will be forwarded to your state’s One Call Center. Your center will process a “locate request,” record information about where you plan to dig and then notify each affected underground utility of your planned activity. The facility owners will come to the site and mark the location of their buried lines, so you can safely avoid damaging them. There is no charge to you for this service.

So whether you are planning a simple landscaping project, getting ready to build a fence or expect to begin major construction, call before you dig. Failure to do so is the leading cause of damage to buried pipelines.

State Notice Required
North Dakota 2 working days
Texas 2 working days


How do I know if there is a pipeline nearby?

For your safety, pipeline markers show the approximate location of pipelines and identify the companies that own them. Markers may be anywhere within the right-of-way. They most likely are not directly over the pipeline itself. They can also be found where pipelines intersect a street, highway or railway.

Pipeline markers indicate:

  • The name of the company operating the pipeline
  • The product being transported
  • The company’s emergency phone number

While markers are helpful in alerting you about the presence of nearby pipelines, they are limited in the information they provide. For example, they provide no information on the depth or number of pipelines in the right-of way.

Take time to familiarize yourself with any pipeline markers in your neighborhood. It’s a good idea to write down the name and phone numbers appearing on the pipeline markers in case of an emergency.

Because pipeline markers are important for the safety of the general public, it is a federal crime for any person to willfully deface, damage, remove, or destroy any pipeline sign or right-of-way marker.

What do pipeline markers look like?

Pipeline markers come in a variety of shapes and colors. Below are some typical examples:

images of pipeline markers
  1. Located near roads, railroads, and along the pipeline right-of-ways
  2. Marker for pipeline patrol plane
  3. Pipeline casing vent
  4. Painted metal or plastic posts

Can I build or dig on a right-of-way?

Pipeline rights-of-way must be kept free from structures and other obstructions to provide access for maintenance or emergency crews. If a pipeline crosses your property, please do not plant trees or high shrubs on the right-of-way. Do not dig, build, store or place anything on or near the right-of-way without first having pipeline company personnel mark the pipeline or stake the right-of-way and explain the company’s construction guidelines to you.

After notifying 8-1-1 of your intent to dig, you may contact company representatives directly if you have additional questions, by emailing publicawareness@eogresources.com.

What do I do if I accidently damage a pipeline?

The law requires you to report all damages to the pipeline operator immediately. This includes any scrapes, gouges, dents, etc. regardless of size to avoid the potential of a future leak or rupture. Company representatives will inspect the line and take appropriate action. Do not attempt to make the repairs to the pipeline yourself.

Where can I get more information?

Pecan Pipeline is proud to be a member of the local One Call systems in the states where we operate.

Visit these websites to learn more:

Why are pipelines known as “Your Quiet Neighbor?”

The United States has the largest pipeline network in the world. Pipelines are an essential part of our nation’s infrastructure, delivering natural gas and liquid petroleum products that power our lives. According to government studies, pipelines are the safest and most reliable way to transport these essential energy products.

Pecan Pipeline owns and operates natural gas transmission and gathering pipelines in Texas and North Dakota. The lines are subject to many government regulations as well as industry operating standards outlining safe operating practices. These regulations and standards deal with all phases of pipeline operations.

To find out more visit: http://primis.phmsa.dot.gov/comm/Index.htm

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What steps do companies take to keep the pipelines safe?

To maintain safe, reliable operations of pipelines and facilities, operators deploy many preventative measures and procedures such as:
  • Preventative maintenance programs
  • Pipeline monitoring
  • Aerial surveys
  • Ground surveys
  • Cathodic protection to inhibit corrosion
Pipeline operators have Integrity Management Plans which provide a process for monitoring, managing and mitigating risks along the pipeline system. In addition, natural gas and liquid pipeline operators have created a High Consequence Area (HCA) plan for environmentally sensitive areas, urbanized and populated areas, impaired mobility areas and navigable waterways. For more information on these plans, email publicawareness@eogresources.com.

Pipeline company representatives also communicate with and train with emergency officials and work with local police and fire departments in case of an emergency.

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How else can I help?

The nation’s infrastructures, including pipelines, are a matter of national security. If you witness suspicious activity on a pipeline right-of-way, please report it to the appropriate authorities as soon as possible, or you may call the pipeline operators’ numbers listed on the right-of-way markers. Threat advisories may be found at the Department of Homeland Security’s website www.dhs.gov.